FAQs
Where does Swelix ship to?
Currently, our product and service network covers the USA and the 27 EU countries, including Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
In the future, we will continue to expand our global presence and are committed to delivering our products to every corner of the world.
How soon can I receive the goods?
1. How long does delivery take if the item is not in the US or German warehouses?
Orders usually arrive within 15–25 business days, depending on your delivery address and the selected shipping method.
2. How long does delivery take if the item is in the US or German warehouses?
Orders typically arrive within 3–7 days.
3. Where can I check the exact delivery time for my order?
You can view the specific estimated delivery time on the checkout page before completing your order.
4. What about pre-sale items?
For pre-sale products, the delivery schedule will follow the timeline shown on the product detail page.
Can I return the product and get a refund?
At Swelix, we want you to be fully satisfied with your purchase. we offer 30-Day Money-Back Guarantee. To initiate a return, please contact support@swelixco.com. More info about Return & Refund.
What payment methods do you accept?
We accept PayPal (no PayPal account needed—guest checkout available), credit/debit cards, Alipay, and other common payment methods.

















